PM TOYLAND PRIVACY POLICY
At PM Toyland, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our retail store, parking facilities, or theme park, as well as when you use our services or join our membership program.
1. Information We Collect
When you interact with us, we may collect the following information:
- Personal details (e.g.,name, phone number, email, home address).
- Child details (e.g., name, age, birthday) for birthday perks and promotions.
- Transaction details (e.g., ticket purchases, membership registrations, event bookings).
- Digital information (e.g., cookies, browsing behaviour when visiting our website).
2. How We Use Your Information
We may use your information to:
- Register and manage your membership.
- Process bookings, payments, and rewards.
- Send you updates about promotions, events, or changes to our services.
- Improve our facilities, services, and customer experience.
- Comply with legal requirements and safety regulations.
3. Data Protection & Security
- We keep your personal data safe and confidential.
- Access to personal data is restricted to authorized staff only.
- We use reasonable security measures to prevent unauthorized access, loss, or misuse of information.
4. Sharing of Information
- We do not sell or rent your personal information to third parties.
- Information may only be shared with trusted service providers (e.g., payment processors, IT support) strictly for business purposes.
- We may disclose information if required by law or for safety and security reasons.
5. Cookies & Online Tracking
- Our website may use cookies to improve your browsing experience.
- You may adjust your browser settings to disable cookies, but some website features may not function properly.
6. Your Rights
As a customer or member, you have the right to:
- Edit and update your personal information.
- Request that we stop sending you marketing communications.
- Withdraw your consent for us to process your data (subject to legal or contractual restrictions).
7. Data Retention
- We retain personal data only as long as necessary for business, membership, or legal purposes.
- Data that is no longer needed will be securely deleted or anonymized.
8. Amendments to this Privacy Policy
- PM Toyland reserves the right to update, change, or modify membership terms at any time.
- Any updates will be published on our official website and will take immediate effect.
9. Contact Us
For any questions or concerns about this Privacy Policy or your membership data, please contact us:
Tel: 011-5586 3889
Address: 16, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia
Website: www.pmtoyland.com
Email: info@pmtoyland.com
PM TOYLAND MEMBERSHIP TERMS & CONDITIONS
Thank you for signing up for the PM Toyland Membership Program! By becoming a member, you and your family can enjoy exciting perks, exclusive rewards, and special discounts designed to make every visit even more memorable.
1. Membership Eligibility
Membership is open to parents or guardians aged 18 years and above.
Each membership is registered under one individual.
Membership is non-transferable and cannot be shared outside of the registered member.
2. Membership Benefits
As a PM Toyland Member, you will enjoy:
- Special discounts and promotions on retail, tickets, F&B, and parking (other terms and conditions apply).
- Birthday perks for your child.
- Invitations to exclusive events and activities.
(Exact benefits may vary depending on membership tier or ongoing promotions.)
3. Membership Card
- Members must present their physical membership card or provide their membership number at the counter to enjoy benefits.
- Membership privileges cannot be used without valid identification.
4. Cancellations & Terminations
- Membership fees are non-refundable once payment is made.
- PM Toyland reserves the right to suspend or terminate a membership in cases of misuse, breach of terms, or fraudulent activity.
- All accumulated points and rewards will be forfeited upon termination. Points and benefits are non-transferable.
- Rewards, if provided, are non-refundable and non-exchangeable.
5. Personal Data & Privacy
- By registering, members consent to PM Toyland collecting, storing, and using their personal information for membership administration, rewards, and promotional updates.
- All data will be kept secure and will not be shared with third parties without prior consent, except as required by law.
- Members may update their personal details by contacting PM Toyland directly.
6. Amendments to Terms & Conditions
- PM Toyland reserves the right to update, change, or modify membership terms at any time.
- Any updates will be published on our official website and will take immediate effect.
7. Contact Us
For questions or assistance with your membership, please reach out to us:
Tel: 011-5586 3889 Address: 16, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia Website: www.pmtoyland.com Email: info@pmtoyland.com
PM TOYLAND TICKET REFUND POLICY
Everything You Need to Know at The Largest Double-Story Indoor Kid’s Theme Park in Kuala Lumpur
At PM Toyland, every visit is part of an Epic Journey, Endless Joy – where families, friends, and little adventurers come together for fun, laughter, and unforgettable memories.
Every ticket you purchase is your gateway to endless excitement – SAME DAY UNLIMITED ACCESS Ticket for Ninja Forest (Level 2) and Spacetopia (Level 3). Open Daily: Monday to Thursday, from 10AM – 9PM, Friday to Sunday and Public Holiday, from 10AM – 10PM.
We understand that sometimes plans change or unexpected things happen, so here’s a simple guide to our SAME DAY UNLIMITED ACCESS Ticket Refund Policy to make your experience as smooth as possible.
🧾 General Policy
All ticket sales are final. Once payment has been made, tickets cannot be refunded, cancelled, or exchanged.
However, our team will always do our best to help in genuine cases, because your happiness is part of our Epic Journey, Endless Joy promise.
💫 When Refunds Are Possible
Refunds may be offered under specific circumstances, such as:
- If an event or activity is cancelled or rescheduled by PM Toyland.
- If there was a payment error or incorrect charge during checkout.
- Tickets through PM TOYLAND WEBSITE purchased only. Other terms and conditions may apply.
In these cases, we’ll offer:
- ✅ A full refund, or
- 🎟 A replacement ticket or voucher of equal value for your next visit to PM Toyland, the largest double-story indoor kids theme park in KL.
🚫 When Refunds Are Not Available
We’re unable to provide refunds for:
- Change of mind after purchase
- Late arrival, missed time slots, or unused tickets
- Tickets purchased during special promotions or discounts
- Situations beyond our control (e.g., bad weather, maintenance, or
technical issues)
To make the most of your PM Toyland experience, we recommend arriving early and planning your visit ahead of time.
📩 How to Request a Refund
If your situation qualifies for a refund:
- Contact our support team on the SAME DAY of the affected date.
- Include your order number, proof of payment, and reason for request.
- Our team will review your case and respond within 3 – 7 working days.
Once approved, refunds will be processed through your original payment method within 7 – 14 working days.
🤝 Need More Help?
Not sure if your case qualifies or need help with your ticket?
Our friendly support team is here for you!
📞 Tel: 011-5586 3889
📍 Address: 16, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia
Thank you for being part of the PM Toyland family – where every ticket brings smiles, laughter, and Epic Journey, Endless Joy at the largest double-story indoor kid’s theme park in Kuala Lumpur!